C. Lynn Swisher, PhD, MBA, RN, NHA, CHCQM, FAIHQ

Senior Analyst
Phone: (717) 556-1053

Lynn has over 9 years of work experience in legal consulting.  Her expertise in organizational psychology, clinical care, clinical research, managed care and administration reflects her 30 plus years in the health care field as a respected professional.  Lynn provides management communication, leadership excellence and service excellence coaching to individual health care professionals, as well as health care facilities.  Through her comprehensive coaching, professionals focus on conflict resolution, understanding the emotional influence on patient safety, respectful crisis management, team work and leadership strategies that facilitate increased staff productivity. Her proven techniques have consistently resulted in increased satisfaction scores for professionals.  Lynn also serves as Interim CEO for facilities needing coverage during extended leave of absence and/or during CEO searches.

Early in her career, Lynn was Assistant Administrator/Director of Nursing for a 130 bed retirement community where she coordinated the facility’s successful Joint Commission accreditation process. In this role, she also facilitated strategic planning, established a credentialing and privileging system for the facility Professional Staff Organization and provided extensive training on performance improvement, team building and risk reduction. As President of Chase Health Specialists, she coordinated, planned and directed management and consulting operations for client operational and accreditation services.

Publications

Marketing Strategies for Success, Clean Sweep, Fall 1998

Success Strategies for JCAHO Accreditation, Clean Sweep, Spring 1998

Advanced Directives, Clean Sweep, Spring 1998

Child Care Infection Control,  Nursing Homes Magazine, October 1997

Behavioral Health Infection Control: A New Era, Infection Control Report, September1997

OSHA Update, Nursing Homes Magazine, September 1995

Clinical Mentoring,  Professional Counselor Magazine. August, 1995

Infection Control Update – OSHA Rules, Professional Counselor Magazine, February, 1995

Lectures 

Behavioral Health Infection Control, Association for Professionals in Infection Control and Epidemiology, Inc. February 25, 1998

Infection Control in the Long Term Care Setting, Rocky Mountain Infection Control Association, 1995 Annual Conference, May, 1997

Leadership and Ethical Guidelines for Re-engineering, National Treatment Consortium, August, 1996

Infection Control in the Behavioral Healthcare Treatment Facility, Rocky Mountain Infection Control Association, April 1995

Promoting a Code of Ethics for the Purchase and Delivery of Treatment, National Treatment Consortium, August 22, 1994

Practices

Litigation

Risk Mitigation and Safety

Quality Assurance and Peer Review

Education

York College, Nursing Home Administrator Courses for NHA License, 2002

Southern California University for Professional Studies, Ph.D., summa cum laude, 2001

Southern California University for Professional Studies, MBA, 1994

Harford Community College, RN, 1982

Cecil Community College, A.A., 1982

Memberships

American Institute for Health Care Quality, Fellow

American Board of Quality Assurance and Utilization Review Physicians, Fellow

Chase Health Specialists, President, Board of Directors

Pleasant View Retirement, Board of Directors

American Nurse’s Association

American Psychological Association

Pennsylvania Nurse’s Association