Douglas G. Shand

Chief Information Officer/Director of Client Services
Phone: (717) 556-1050

Douglas G. Shand brings over 30 years of experience and expertise in sales, marketing, business development and management to Saxton and Stump and its strategic partner, SE Healthcare Quality Consulting.

Doug is currently COO of SE Healthcare Quality Consulting, a risk management and safety consulting company helping physicians, specialty practices and hospitals to improve their service, minimize risk and maximize income. SE offers a sophisticated but simple to use technology platform to assist with measurement of patient experience and physician risk, accompanied by education modules and a library of tools to help them improve.

Doug also has expertise in business transformation leadership and strategy development, complex system integrations and information technology, specifically as they apply to a health care setting. He led the sales and marketing efforts for MedStatix, a medical specialty patient experience solution for physician practices involving surveys and mobile tools that deliver real-time quality metrics and actionable insights to create more engaged patients, reduce risk and increase both retention and referral rates.  He also led the strategy and business development efforts of a personalized health care navigation company and served as a senior executive for a number of national and global companies, including IBM.  Doug earned a BCom from McGill University.