It’s exciting to see the Innovation Center being put to use! When we put together physicians, policy experts, lawyers and safety experts in one room, working toward the common goal of creating litigation and mitigation products, amazing products are created! For example:
- Specialty-specific measurement tools
- Easy to use dashboards which are “actionable”
- Patient engagement surveys
- Physician health screening tools
- Focused education on how to enhance the patient experience
We have thousands of physicians already using and benefiting from these tools. Over 2 million patient experience surveys have been received. Best in class “patient engagement” tools have been shown to both mitigate professional liability claims and to position one for value based contracting.
Innovation in Litigation
It’s time to take a fresh look at how we defend medical professional liability claims. After much research and vetting, we have seen results that fundamentally alter the preparation process. These include:
- Embedding physicians into the defense of claims
- Proactively moving cases into an alternative litigation process
- Merging QA and litigation management
- A new scientific deposition preparation program
- Technology in the courtroom programs
Litigation needs to be fresher. We need new ideas when it comes to how to accelerate the process, how to deliver the message to our jurors and how to position issues for favorable appellate review. We take this seriously. It is a core part of our business.
The age-old concept of the patient experience merits some fresh thinking. One aspect of this new focus is patient engagement, the importance of which has been recognized for decades, or longer, as a critical concept, from the perspective of liability and also for patient care and safety.Prior Topics
“The changes in healthcare are unprecedented, but so are the opportunities. Through the efforts of many in our Innovation Center, we now have the foundation for products and strategies that can concurrently mitigate medical professional liability risk while enhancing one’s practice. Cases will have to be prepared and tried differently. New resources may need to be used. However, our healthcare professionals deserve our help to best position themselves during this transition. More information about our unique new measurement tools or engagement strategies can be obtained by just contacting me at firstname.lastname@example.org or 717-556-1001.”
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We are continuously studying the changes in the healthcare environment to assist physicians and others on the healthcare team reduce liability exposure, increase patient satisfaction and improve quality and safety performance.