The lines have crossed in a historic fashion significantly increasing the importance of classic service excellence or enhancing the patient experience. It has long been a subject of research and studies showing that the better the patient experience the less likelihood of a medical professional liability claim. If anything, the relationship between the two has been undervalued! What is now coming into clearer focus is the correlation between high scores in the patient experience arena and positive economic consequences to a practice, particularly as value-based reimbursement becomes more dominant.
Reprinted with permission from the Spring 2016 issue of GI Journal of Physicians Endoscopy, Copyright 2016.
Read the full article here: Five Star Service – Excellence in GI