News and Insights

The risk mitigation strategies needed to work within the newer models of care can actually enhance financial performance—and that’s a powerful combination. This alignment of safety and economics provides a...

The Affordable Care Act (ACA) ushered in an era in which “patient engagement” and “patient experience” are common catchphrases. Effective patient engagement strategies clearly create opportunities for improving clinical outcomes....

The economic and liability lines in healthcare have crossed -- significant incentives now exist for physician practices to double-down on best practices in safety and risk management. Now is the...

The lines have crossed in a historic fashion significantly increasing the importance of classic service excellence or enhancing the patient experience. It has long been a subject of research and...

The healthcare environment post-Affordable Care Act is changing the way that physicians practice and the way that they are compensated for patient care services. With the change from fee-based to...

What really causes claims against endodontists? Generally, the likelihood of being sued is not tied to a particular type of procedure or adverse outcome. You may be surprised to learn...

It’s late Friday afternoon, and after a long week, you’re looking forward to a relaxing weekend. Your last patient of the day is just leaving, but holds the door for...

Today’s changing healthcare environment is forcing physicians to re-evaluate their business strategies. New care settings range from screening in health kiosks to chronic care management in pharmacies to remote preventive...

Bariatric surgery continues to be a proven treatment for significant weight loss in the morbidly obese population. While the safety profile continues to improve, there is still a high incidence...

For many reasons, HCAHPS, short for Hospital Consumer Assessment of Healthcare Providers and Systems, is quickly becoming the national standard on evaluating patient experience. This article shows the aligned incentives...