News and Insights

For many reasons, HCAHPS, short for Hospital Consumer Assessment of Healthcare Providers and Systems, is quickly becoming the national standard on evaluating patient experience. This article shows the aligned incentives...

Disruptive behavior in health care organizations has long been recognized as a threat to patient safety. Physicians who exhibit disruptive behavior frequently claim to be motivated by unaddressed patient safety...

Physician practices can enhance their economics by taking patient safety to a new level within their practices. Patient safety has a lot to do with systems and processes that occur...

Bariatric surgery continues to be a proven treatment for significant weight loss in the morbidly obese population. While the safety profile continues to improve, there is still a high incidence...

Today’s changing healthcare environment is forcing physicians to re-evaluate their business strategies. New care settings range from screening in health kiosks to chronic care management in pharmacies to remote preventive...

It’s late Friday afternoon, and after a long week, you’re looking forward to a relaxing weekend. Your last patient of the day is just leaving, but holds the door for...

What really causes claims against endodontists? Generally, the likelihood of being sued is not tied to a particular type of procedure or adverse outcome. You may be surprised to learn...

The healthcare environment post-Affordable Care Act is changing the way that physicians practice and the way that they are compensated for patient care services. With the change from fee-based to...

The lines have crossed in a historic fashion significantly increasing the importance of classic service excellence or enhancing the patient experience. It has long been a subject of research and...

The economic and liability lines in healthcare have crossed -- significant incentives now exist for physician practices to double-down on best practices in safety and risk management. Now is the...